Privacy Policy

Last Updated: February 2026

WindowShades360 ("WindowShades360," "we," "us," or "our") operates the WindowShades360 website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our motorized blinds, shades, and related products. Please read this policy carefully. By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect information that you provide directly to us, as well as information gathered automatically when you use our website.

Personal Information

When you place an order, create an account, or contact us, we may collect the following personal information:

• Name (first and last)
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely through Square; we do not store your full credit card number)

Order Information

When you purchase motorized blinds or shades, we collect details about your order including product selections, custom measurements, fabric choices, motor options, and any special instructions you provide.

Browsing and Device Data

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages viewed, time spent on pages, and navigation paths
• Referring website or search terms that brought you to our site
• Device type (desktop, tablet, or mobile)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order processing and fulfillment — to process your purchases, confirm orders, arrange shipping, and handle returns or exchanges for your blinds and shades.
• Customer communication — to send order confirmations, shipping updates, and respond to your inquiries about products, measurements, or installation.
• Account management — to maintain your account, order history, and saved preferences.
• Marketing communications — to send promotional emails about new products, sales, or design inspiration, only if you have opted in to receive them. You can unsubscribe at any time.
• Website improvement — to analyze browsing patterns and improve our website's usability, product catalog, and shopping experience.
• Fraud prevention — to detect and prevent fraudulent transactions and protect our customers and business.
• Legal compliance — to comply with applicable laws, regulations, and legal processes.

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Payment processing — we use Square to securely process all payments. Square receives your payment information solely to complete your transaction and is bound by its own privacy policy.
• Shipping partners — we share your name and shipping address with our carrier partners to deliver your order.
• Analytics providers — we use Google Analytics to understand website traffic and usage patterns. Google Analytics collects anonymized data and is governed by Google's privacy policy.
• Legal requirements — we may disclose your information if required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your shopping experience. These include:

• Essential cookies — required for the website to function properly, including maintaining your shopping cart and processing checkout.
• Analytics cookies — used by Google Analytics to collect anonymized data about how visitors use our site, helping us improve page performance and product discovery.
• Preference cookies — remember your settings such as preferred product categories, measurement units, and previously viewed items.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may affect your ability to use certain features of our website, such as adding items to your cart or completing a purchase.

5. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it, including:

• SSL encryption — all data transmitted between your browser and our website is encrypted using industry-standard SSL/TLS protocols.
• Secure payment processing — all payments are processed through Square's PCI DSS-compliant infrastructure. We never store your full credit card number on our servers.
• Access controls — access to customer data is restricted to authorized personnel who need it to fulfill your orders and provide support.
• Regular security reviews — we periodically review our security practices and update them to address new threats.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest practical standards.

6. Your Rights

You have the following rights regarding your personal information:

• Access — you can request a copy of the personal information we hold about you.
• Correction — you can update or correct inaccurate information in your account at any time, or contact us for assistance.
• Deletion — you can request that we delete your account and associated personal data. Please note that we may need to retain certain information for legal or business purposes, such as order records for tax compliance.
• Opt-out of marketing — you can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any promotional email, or by contacting us directly.
• Data portability — you can request your data in a structured, commonly used format.

To exercise any of these rights, please contact us at orders@windowshades360.com. We will respond to your request within 30 days.

7. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as promptly as possible. If you believe a child under 13 has provided us with personal information, please contact us at orders@windowshades360.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at orders@windowshades360.com or call +1(917)335-5470. We are available Mon-Fri 7:30 AM - 2:30 PM PST.